Privacy Policy for Drivox

Last Updated: 1/12/2025

1. Introduction

Welcome to Drivox (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the “Service”).

By using Drivox, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

For Drivers:

  • Personal Information:
    • Full name (first name and last name)
    • Email address
    • Phone number
    • Date of birth
    • Gender
    • National ID number
    • Profile photograph
  • License Information:
    • Driver’s license number
    • License expiry date
    • License photographs
  • Vehicle Information:
    • Vehicle make, model, year, and color
    • License plate number
    • Vehicle type and number of seats
    • Vehicle photographs
    • Baby seat availability
    • Handicap accessibility features
  • Documentation:
    • Driver’s license
    • DBS (Disclosure and Barring Service) Certificate
    • Plate document
    • Insurance certificate
    • MOT certificate
    • Driver badge
    • Profile photo

For Passengers:

  • Personal Information:
    • Full name
    • Email address
    • Phone number
    • Profile photograph
  • Payment Information:
    • Payment method details (processed securely through third-party payment processors)
    • Transaction history

2.2 Information Automatically Collected

  • Location Data: We collect your location information when you use our Service to facilitate ride booking, navigation, and tracking. Location data is collected in real-time during active rides.
  • Device Information:
    • Device type and model
    • Operating system version
    • Unique device identifiers
    • Mobile network information
  • Usage Data:
    • App usage patterns
    • Features accessed
    • Time and date of access
    • Crash reports and performance data
  • Communication Data:
    • Records of communications between drivers and passengers through the app
    • Customer support interactions

2.3 Information from Third Parties

  • Verification Services: We use Twilio for phone number verification. Twilio may collect certain information as part of the verification process.
  • Payment Processors: Payment information is processed by third-party payment service providers in accordance with their privacy policies.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

  • To create and manage your account
  • To verify your identity and eligibility to use our Service
  • To facilitate ride bookings and matching between drivers and passengers
  • To process payments and transactions
  • To provide customer support
  • To send you service-related notifications

3.2 Safety and Security

  • To verify driver credentials and documentation
  • To conduct background checks (where applicable)
  • To ensure compliance with legal and regulatory requirements
  • To prevent fraud and abuse
  • To maintain the safety and security of our Service

3.3 Communication

  • To send you verification codes via SMS
  • To communicate about your account, rides, and transactions
  • To send you important updates about our Service
  • To respond to your inquiries and support requests

3.4 Improvement and Analytics

  • To analyze usage patterns and improve our Service
  • To develop new features and functionality
  • To conduct research and analytics
  • To personalize your experience

3.5 Legal Compliance

  • To comply with applicable laws, regulations, and legal processes
  • To respond to requests from public and government authorities
  • To enforce our terms and conditions

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Other Users

  • For Drivers: Your name, profile photo, vehicle information, and ratings may be visible to passengers when you accept a ride request.
  • For Passengers: Your name, profile photo, and pickup location may be visible to drivers when you request a ride.

4.2 With Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

  • Twilio: For SMS verification services
  • Firebase (Google): For authentication, data storage, and cloud services
  • Payment Processors: For processing payments
  • Analytics Providers: For analyzing app usage and performance
  • Cloud Storage Providers: For storing documents and images

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Storage and Security

5.1 Data Storage

  • Your data is stored securely using Firebase (Google Cloud Platform) servers
  • Data may be stored in servers located in the United Kingdom, European Union, or other jurisdictions
  • We retain your information for as long as necessary to provide our Service and comply with legal obligations

5.2 Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Correction

  • You can access and update your personal information through the app settings
  • You can request a copy of your personal data

6.2 Deletion

  • You can request deletion of your account and associated data
  • Some information may be retained for legal or legitimate business purposes

6.3 Data Portability

  • You can request a copy of your data in a structured, machine-readable format

6.4 Opt-Out

  • You can opt-out of certain communications by adjusting your notification settings
  • You can disable location tracking through your device settings (note: this may limit Service functionality)

6.5 Withdraw Consent

  • You can withdraw consent for data processing where consent is the legal basis

To exercise these rights, please contact us using the information provided in Section 14.

7. Location Data

We collect and use location data to:

  • Match you with nearby drivers or passengers
  • Provide navigation and route optimization
  • Track ride progress in real-time
  • Ensure safety and security

Location data is collected only when:

  • You have granted location permissions
  • The app is actively being used for ride-related services
  • During an active ride

You can disable location services through your device settings, but this will limit the functionality of our Service.

8. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

We ensure appropriate safeguards are in place for international data transfers, including:

  • Standard contractual clauses
  • Adequacy decisions
  • Other appropriate legal mechanisms

10. Third-Party Services

Our Service uses third-party services that may collect information used to identify you:

10.1 Twilio

10.2 Firebase (Google)

10.3 Payment Processors

Payment information is processed by third-party payment service providers. We do not store full payment card details on our servers.

We encourage you to review the privacy policies of these third-party service providers.

11. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our Service to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the “Last Updated” date
  • Sending you an email notification (if applicable)
  • Providing a prominent notice in the app

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

13. Your Rights Under GDPR (If Applicable)

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to Access: You can request access to your personal data
  • Right to Rectification: You can request correction of inaccurate data
  • Right to Erasure: You can request deletion of your data
  • Right to Restrict Processing: You can request restriction of data processing
  • Right to Data Portability: You can request transfer of your data
  • Right to Object: You can object to certain types of processing
  • Right to Withdraw Consent: You can withdraw consent at any time

To exercise these rights, please contact us using the information in Section 14.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Drivox
Email: [Your Contact Email]
Address: [Your Business Address]
Phone: [Your Contact Phone Number]

For data protection inquiries, you can also contact our Data Protection Officer at: [DPO Email]

15. Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with your local data protection authority:

  • UK: Information Commissioner’s Office (ICO) – https://ico.org.uk
  • EU: Your local data protection authority

16. Consent

By using Drivox, you consent to our Privacy Policy and agree to its terms. If you do not agree to this policy, please do not use our Service.

Note: This Privacy Policy should be reviewed by a legal professional to ensure compliance with all applicable laws and regulations in your jurisdiction, including GDPR, CCPA, and other data protection laws.

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